Frequently Asked Questions

Q. I can't view your resources
A.

Hi,

Download Adobe Reader which can be downloaded from here: (Windows ONLY)

http://get.adobe.com/reader/

1. Save to desktop
2. Close all open programs and web browsers
3. Install AdobeReader (You may need to restart your PC after installing the Adobe Reader program).

Just check that the Adobe Reader program can be run with administrator privileges, can access the internet and that Windows or other firewall programs are not blocking it. If you require Adobe Reader for a different operating system, please contact me.

For further assistance please view our Instructional Video on how to download and print a resource.

Kind regards,
Teach This Support Team
support@teachthis.com

Q. I have forgotten my username and password?
A.

Hi,

When you have forgot your username or password you can use our password retrieval tool, which can be found here http://www.teachthis.com/index/forgot-password

Enter your email address and an email will be sent to you allowing you to reset your password.

If you need further assistance you can use our live support or email us at support@teachthis.com

Kind regards,
Teach This Support Team
support@teachthis.com

Q. Do you have homework sheets for the whole year?
A.

Hi,

Unfortunately it is not possible to access the homework contracts that we previously listed. Homework sheets are available for approximately 4 weeks at a time. We continually replace them with current material in order to keep the content fresh and to save space for other resources. Doing this enables us to keep cost of membership low. New homework sheets are added on a weekly basis throughout each school term.

Kind regards,

Teach This Support Team
support@teachthis.com

Q. How do I get a receipt to claim the cost of membership for taxation purposes?
A.

Hi,

In order to get your receipt you need to log in and click on the 'My Account' link in the top right hand corner.

On the left hand side you will see a link called 'View your account history', click on that link.

You are presented a page with all your receipts, from here you can click on them and print them out.

For more assistance please view our Instructional Video called How to view and print invoices

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. How often do you add new material to the website?
A.

During school terms new material is added weekly.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. I have just signed up and have realised that I included the wrong email address
A.

This problem is easily fixed. Simply Sign In to your account and, go to your account home using the 'My Account' link, you will see an option titled "Update your account details". Through this you can change your email address and many other personal details.

For further assistance please view your Instructional Video called How to change my account details.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. Is there any other way of downloading resources without using Adobe Reader?
A.

All resources on the Teach This website are created using Adobe Professional with a security certificate embedded into it. We have worked extremely hard to ensure there is no possibility of downloading corrupted or virus infected files from the Teach This website. This is part of the reason we take the time to secure every file listed. Unfortunately the secured files require Adobe Reader access to the internet to check the security prior to any user opening the file.

Therefore, in our Terms and Conditions, we make mention of the fact that you must be connected to the internet to open every file. Additionally, we receive data on the popularity of various downloads and this enables us to ensure we continue to create and provide high demand resources for our members.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. Why aren’t there many holiday themes available at any one time?
A.

We add new material to the holiday themes category approximately 6 weeks prior to the calendar event. Those holiday events that have passed are removed until the following year. This process saves space on the site and keeps the cost of membership low but still provides sufficient time for teachers to plan units in advance.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. I want to be a member but do not have any credit card. Do you accept alternative payment methods?
A.

When you register, there is an option for direct debit or money order.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. I have a MAC computer and whenever I open a page on the site it comes up blank
A.

Make sure you have Adobe Reader 9 for Macs You must download the correct version and save to your desktop for installing manually.

Note: Safari is not compatible with Adobe Reader - Use Firefox Macs use 'Preview' as their PDF viewer.

You will need to make sure that Adobe Reader is the default program for PDF files. The very first time you try to download a PDF from Teach This, you will need to press Control Option. This will tell your computer to make Adobe the default viewer. Thereafter, your computer will already know that you wish to use Adobe. It is important that after you have downloaded the Adobe Reader that you close all open programs before you run the Adobe Reader installer.

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. How to check your version of Adobe Reader
A.

Hi,

All new files will only be opened with Adobe Reader version 9 How to check that you have the right/compatible version of Adobe Reader:

1. Open Adobe Reader.
2. On the menu bar, click on 'Help'
3. Scroll down and click on 'About Adobe Reader ...'
4. A box will open and you will be able to read the version number.
5. This should be 'Version 9.3' 6. Click on the box to close.

The latest viewer - version 9.3 can be downloaded from here: http://get.adobe.com/reader/otherversions/

1. Save to desktop
2. Close all open programs and web browsers
3. Install Adobe Reader (You may need to restart your PC after installing the Adobe Reader program).

Important: Make sure that before you install the reader that you have closed your web browser and all open programs. If you require further assistance please view our Instructional Video How to download and print a resource

Kind Regards,

Teach This Support Team
support@teachthis.com

Q. How to subscribe to the Teach This Website?
A.

To subscribe to the Teach This website you need to go to this page (https://www.teachthis.com//subscribe) and follow the steps to subscribing.

If you need further assistance you can view the Instructional Video on How to subscribe to Teach This

Kind Regards,

Teach This Support Team
support@teachthis.com


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